FAQ

Common Questions

Rental is 4 days (default) or 8 days. Please choose the date you require the dress delivered. We recommend choosing a date at least a couple of days before your event. If you require the dress for a period longer than 8 days, let us know and we can provide a quote on a extended hire period.

If you see a dress or accessory that you love and you want to add to your wish list just click the “heart” in the top corner of the item and it will save to your profile. You can filter by your “loves” through the refine search tool or by clicking “my loves” on the header bar, which will bring up all the items you have clicked the “heart” on.

Your order is shipped via Australia Post (or courier by request). Deliveries are made between 8:30am and 6:00pm on the day you have requested delivery. If you are unavailable to sign for your order it will be taken back to the post office or depot for collection. Your hire period starts when first attempted delivery is recorded.

Minor stains can almost always be removed during dry cleaning. Minor tears and sequins/beading issues can also be easily fixed. Please contact us immediately on info@dressedup.com.au to advise of any damage so we can look out for it on return. Significant damage to the dress will need to be assessed on return.

Products listed through the ONLINE STORE, are brand new and sold as retail items. Products listed as ex-rentals, are items in previously worn conditions and their sale price reflects this. You can buy an ex-rental for up to 90% off the RRP!

Sale items are final sale and non returnable for refund. We do offer credits to be used on future hire or purchases if sale item is returned within 24 hours of receipt with tags attached. Due to hygiene reasons accessories are final sale and non returnable.

Bookings can be taken up to 6 months in advance. Booking as early in advance is advised to ensure that you don’t miss out and secure your dress style and size from being sold.

Know what you want? You can narrow your search by designer, style, fit, size and occasion using our refine search tool. Need some Advice? Speak to one of our stylists on Customer Service Chat, email info@dressedup.com.au or call 02-9290-1467 for some extra help and advice in choosing the perfect dress Need more information? Check notes for more information on the dress. Check out “reviews” to see what other customers have to say on the dress, and to see images of other customers in the product. Also, don’t forget to take advantage of our extra dress for only $20.

Dressed Up was Australia’s First and Largest Designer Dress Rental Destination. Based in Sydney, Dressed Up helps women across Australia achieve their greatest Cinderella Moments. We are a company with a mission, to help women Australia wide feel great and look beautiful at every one of their special events. We work closely with Australia’s top designers to provide you with their latest collections at a fraction of the retail price. We have now launched a retail subsection pn the website which offers customers of DRESSEDUP the opportunity to purchase brand new products from their favourite designers.

Search the Closet of your dreams! Enter your post code, event date & size and our calendar will search for all available dresses. You can book rentals for either 4 or 8 days. 2. You will receive your dress via Australia Post Eparcel at your home, office or Hotel 3. Return the dress by 4pm on the last day of your rental. Drop your pre-paid return envelope to your nearest Australia Post office.

Contact Us right away and in most cases we can send a new dress out to you overnight. Make sure your order is returned within 24 hours of receipt with and tags attached. We can ship you another product right away for only an additional $12.95 (which covers the new dress return shipping). If you select another dress which has a higher hire charge, you will also be charged the difference.

Placing an Order

We offer four (4) and eight (8) day reservations. We recommend you choose a delivery date one to two days before your event to ensure you have time to swap the dress if required. For example if your event is on a saturday we recommend you select a delivery day of Thursday.

There are a few reasons why your promotion code is not working: 1. It is expired 2. Order does not meet minimum value requirements 3. You may have copied the code incorrectly, please double check as our system is case sensitive 4. You may have selected “gift card” and not “promotion code” If you have any other problems please call or email our customer service team.

On checkout there will be a check box asking if you would like to use your merchandise credit on this order.

Your credit card details are held as security on the dress and will be used if you don’t return the dress on time or if the dress is damaged.

Your current, past and future orders are saving in “My account”.

You may cancel your order at least seven (7) days prior to the order delivery date subject to the following cancellation fees.

For cancellations that are thirty (30) days or more in advance of delivery date full refund with no cancellation fee

For cancellations that are less than thirty (30) days in advance of delivery date full credit will be issued and can be used on future Dressed Up orders within one (1) year of issue.

Cancellation must be issued in writing my emailing info@dressedup.com.au with your order number and cancellation request.

All account details can be amended in “My Account” –> “Profile” Here you can find all your details and change your password.

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