FAQ - Dressedup

Frequently Asked Questions


DRESSEDUP Basics: How it works

  • How long can I borrow a garment?

    Rental is 4 days (default) or 8 days. Please choose the date you require the dress delivered. We recommend choosing a date at least a couple of days before your event. If you require the dress for a period longer than 8 days, let us know and we can provide a quote on a extended hire period.
  • What are 'My Hearts'?

    If you see a dress or accessory that you love and you want to add to your wishlist just click the "heart" in the top corner of the item and it will save to your profile. You can filter by your "loves" through the refine search tool or by clicking "my loves" on the header bar, which will bring up all the items you have clicked the "heart" on.
  • When will my order be delivered?

    Your order is shipped via Australia Post (or courier by request). Deliveries are made between 8:30am and 6:00pm on the day you have requested delivery. If you are unavailable to sign for your order it will be taken back to the post office or depot for collection. Your hire period starts when first attempted delivery is recorded.
  • How do I earn referral credits?

    Everytime you invite a friend to the site we keep track of your invites. When your friend places their first order we issue you with a $20 credit to use on your next rental. The more you invite the more credits you receive! We also provde you credits through our FRONT ROW Rewards Program.
  • Will the dresses need to be ironed on arrival?

    Minor stains can almost always be removed during dry cleaning. Minor tears and sequins/beading issues can also be easily fixed. Please contact us immediately on This email address is being protected from spambots. You need JavaScript enabled to view it. to advise of any damage so we can look out for it on return. Significant damage to the dress will need to be assessed on return.
  • What is the difference between dresses sold through ONLINE STORE and Ex-rental products?

    Products listed through the ONLINE STORE, are brand new and sold as retail items. Products listed as ex-rentals, are items in previously worn conditions and their sale price reflects this. You can buy an ex-rental for up to 90% off the RRP!
  • Can I return a sale item?

    Sale items are final sale and non returnable for refund. We do offer credits to be used on future hire or purchases if sale item is returned within 24 hours of receipt with tags attached. Due to hygiene reasons accessories are final sale and non returnable.
  • When should I book my reservation?

    Bookings can be taken up to 6 months in advance. Booking as early in advance is advised to ensure that you don't miss out and secure your dress style and size from being sold.
  • How do I pick the perfect dress?

    Know what you want? You can narrow your search by designer, style, fit, size and occasion using our refine search tool. Need some Advice? Speak to one of our stylists on Customer Service Chat, email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 02-9290-1467 for some extra help and advice in choosing the perfect dress Need more information? Check the "editor notes" and "size and fit" tab for more information on the dress. Check out "reviews" to see what other customers have to say on the dress, and to see images of other customers in the product.
  • What is DRESSEDUP?

    DRESSEDUP was Australia's First and Largest Designer Dress Rental Destination. Based in Sydney, DRESSEDUP helps women across Australia achieve their greatest Cinderella Moments. We are a company with a mission, to help women Australia wide feel great and look beautiful at every one of their special events. We work closely with Australia's top designers to provide you with their latest collections at a fraction of the retail price. We have now launched a retail subsection pn the website which offers customers of DRESSEDUP the opportunity to purchase brand new products from their favourite designers.
  • How do I become a FRONT ROW member?

    You need to have at 5000 rewards points or more to become a FRONT ROW member.
  • How do I rent from DRESSEDUP?

    1. Search the Closet of your dreams! Enter your post code, event date & size and our calendar will search for all available dresses. You can book rentals for either 4 or 8 days. 2. You will receive your dress via Australia Post Eparcel at your home, office or Hotel 3. Return the dress by 4pm on the last day of your rental. Drop your pre-paid return envelope to your nearest Australia Post office.
  • How do I exchange my dress?

    Contact Us right away and in most cases we can send a new dress out to you overnight. Make sure your order is returned within 24 hours of receipt with and tags attached. We can ship you another product right away for only an additional $12.95 (which covers the new dress return shipping). If you select another dress which has a higher hire charge, you will also be charged the difference.


 
 

Placing an Order

  • How long is the reservation for?

    We offer four (4) and eight (8) day reservations. We recommend you choose a delivery date one to two days before your event to ensure you have time to swap the dress if required. For example if your event is on a saturday we recommend you select a delivery day of Thursday.
  • Why isn't my promotion code working?

    There are a few reasons why your promotion code is not working: 1. It is expired 2. Order does not meet minimum value requirements 3. You may have copied the code incorrectly, please double check as our system is case sensitive 4. You may have selected "gift card" and not "promotion code" If you have any other problems please call or email our customer service team.
  • How do I use my merchandise credits?

    On checkout there will be a check box asking if you would like to use your merchandise credit on this order.
  • I am using a voucher, why do I need to enter my credit card details?

    Your credit card details are held as security on the dress and will be used if you don't return the dress on time or if the dress is damaged.
  • Where can I find my order details?

    Your current, past and future orders are saving in "My account".
  • How do I cancel an order?

    You may cancel your order at least seven (7) days prior to the order delivery date subject to the following cancellation fees.
        for cancellations that are thirty (30) days or more n advance of delivery date full refund with no cancellation fee
        For cancellations that are less that thirty (30) days in advance of delivery date full credit will be issued and can be used on future Dressed Up orders within one (1) year of issue.
    Cancellation must be issued in writing my emailing This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number and cancellation request.
  • How can I update my Password and Account details?

    All account details can be amended in "My Account" --> "Profile" Here you can find all your details and change your password .


 
 

Fit and Style

  • Who are the DRESSEDUP Stylists?

    Dressed Up stylists are on hand to help you with any of your borrowing inquiries. From what size or style to order, to fit recommendations, to how to style a dress. These girls are trained to help figure out what will look best on you. Stylists have tried on every dress available for rent and know best how to choose a style based on your preferences. You can speak to a stylist by clicking here
  • What is a back up size?

    DRESSEDUP offers its customers a FREE back up size to help you with the perfect fit! When placing your order you are given the option to choose a back up size. If available at the time of shipping, a back up size will be sent to you with your order. You must cut off security tag only of the dress you have worn so that we know which dress was worn on return.
  • What is a back up style?

    We want you to have as many options as possible to make sure you have the perfect dress! If you would prefer a 'back up style' you can rent one in the same or lower price tier for an additional $35 and this dress is secured as an order. It will be allocated to you for the same dates as your other dress and will need to be mailed back together with your order. Back up styles are intended as a "back up" to your order. If any dresses of your order fit and are worn, it is considered a successful rental and no returns for credit will be issued.
  • How do I know the dress will fit?

    We know everyone's body is different and we want you to find the perfect dress for your event. Thats why we have included a few options to help you make your decision: 1. Consult a stylist for advice on the best possible style and fit for you. 2. Select a "back up size" and where available a second size will be shipped to you. 3. Select a "back up style" for $35 so you have additional style options. 4. Check the size and fit notes, as well as other customer reviews on the dress.
  • What if the dress doesn't fit?

    In most cases, we can send a replacement dress overnight to you. Contact Us as soon as possible to arrange a replacement. We issue merchandise credits less the cost of delivery, accessories and final sale items in the following scenarios: 1. You reserved only one dress and it did not fit. 2. You reserved more than one dress and none of them fit. If any of your dresses fit on your order, we consider this a successful rental and a credit will not be issued. We do not issue credits for accessories. If your dresses do not fit please, ensure that all tags are attached , and the order is mailed back within 24 hours of receipt using the pre-paid envelope provided. Merchandise credits are valid for one year from date of issue and will be applied to your account on return of the product.


 
 

Shipping, Delivery & Returns

  • What are my delivery options?

    You can choose to have your garment delivered via Australia post E-parcel or pick up from our Sydney Showroom. If you would like pickup please select this option on checkout. By appointment only
    • Order pick up / drop off available from 6-8pm Monday to Friday
    • Pick up / drop off available between 10am and midday Saturday
    Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to confirm pick up / drop off times prior to visiting the showroom.
  • How much does shipping cost?

    Shipping for rental items is $12.95 which includes pre-paid return envelope. Shipping is combined if items are shipped at the same time and have the same return dates. Shipping for Sale items are $9.95.
  • Do you ship internationally?

    At this time we only ship rentals Australia Wide. We do ship SALE items internationally. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for a shipping quote prior to placing your order.
  • Is a signature required for delivery?

    Yes. All packages must be signed for on delivery or they will be returned to the depot. Concierges, mailroom and receptionists can also sign for the item on your behalf.
  • Can you deliver to a Hotel or Business Address?

    Yes, we can deliver to a hotel or business address. Please ensure the business/hotel name is clearly marked. If it is a business, please indicate the full address including floor number of. If it is a hotel indicate guest name and check in date on checkout.
  • What time will my order arrive?

    Your order is shipped via Dressed Ups courier service and is delivered between 8:30am and 5:30pm on the day you have requested delivery. We can not guarantee a particular delivery time. If you are unavailable to sign for your order it will be taken back to the post office or depot for collection. Your hire period starts when first attempted delivery is recorded.
  • How do I return my order?

    Returns are easy! Just follow these simple steps: 1. Pack the order inside the pre-paid envelope with the return slip provided. 2. Check that all order items, including accessories have been included in the bag. 3. Return the package to any Australia post counter before 4pm on the day of return. Don't worry about dry cleaning! We look after all of that.
  • What is my return date falls on a weekend?

    If your return date falls on a weekend just post the order back the next business day before 4pm.
  • How long does it take to process a return?

    Your order is usually received back to us within 2 business days, we will send you an email to confirm its receipt and ask you to review the order. If your order was returned early for credit it will take between 5 - 7 business days to issue a credit, as long as the return slip was filled in correctly. We will email you once merchandise credits have been added to your account.
  • Can I exchange or return for Sale items?

    Sale items can be returned with 24 hours with tags attached for a merchandise credit less delivery. Refunds will not be given on sale items.
  • What if I mail my order back late?

    Late returns are subject to a $50 per day late fee for each item that is late. Including back up sizes and styles. Fees are calculated daily and will be charged to your payment method. You can read our full rental agreement policy here.
  • Can I buy the dress I have?

    Contact our customer service team if you love a dress you have on rent. If available, we can sell the dress to you.


 
 

Sydney Showroom

  • Where is your showroom Located?

    Level 5 510/147 King Street Sydney NSW 2000 Nearest Cross Street: Castlereagh Street (Next door to Christian Dior) Nearest Train Station : Martin Place (2 minute walk).
  • What are the showroom hours?

    30 Minute appointments available between 6pm-8pm Monday to Wednesday. 45 Minute appointments available between midday to 4pm Saturday. Order pick and drop off up available from 6pm-8pm Monday to Wednesday; and between 10am and 4pm Saturday. Email This email address is being protected from spambots. You need JavaScript enabled to view it. to confirm times prior to visiting the showroom.
  • How do I contact the showroom?

    Phone: 02-9290-1467 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Web: www.dressedup.com.au
  • How do I book an appointment?

    45 minute appointments are available to view and try on products. Please contact our customer service team to arrange an appointment.
  • Do I have to make an appointment?

    We prefer to take appointments for our customers as it allows them plenty of time and access to the whole collection to find their perfect dress. We do keep room for last minute appointments, so please call our customer service team to arrange a time to come into our showroom.
  • Can I bring friends?

    Yes! We would love to share the DRESSEDUP experience with you and your friends. Just let us know when making your booking how many people will be coming with you.
  • Can the showroom accommodate a bridal party?

    Yes, when making a booking please specify the number of attendees so we can allocate the appropiate amount of fitting time for your appointment.
  • Can I leave the showroom with my rental?

    Yes! If the dress is available for you to take right away and is near your rental period, you are more than welcome to take it with you. You can either mail it back to the showroom or drop it back on your send back date.
  • What payment do you accept?

    We accept EFTPOS, VISA, MASTERCARD and Cash. If you would like to pay via direct transfer please contact us directly.


 
 

DRESSEDUP Membership

  • How can I tell my friends about Dressed Up?

    Tell your friends and earn credits (conditions apply)
  • I want to share my love of dressed up to friends, how can I do this?

    Click "invite friends get $20" to share your love. This will add a $20 credit for each person that borrows.

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